雅思G类书信小作文：相机维修 抱怨信

You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.

Write a letter to the company.

In your letter:

Introduce yourself
Explain the situation
Say what action you would like the company to take

Dear Sir / Madam,

My name is Mark Roberts and I am writing to you regarding a Nokia camera that I bought at your department store on Sunhill Road, Dewsbury, on the 5th September.

我叫马克·罗伯茨，9月5日，我在Dewsbury Sunhill Road百货公司购买了一架诺基亚相机。

The camera seemed to work fine in the shop. However, upon returning home, it became clear that the shutter mechanism was not functioning properly. In addition to this, there was a small scratch on the lens.

照相机在商店里似乎很好用。然而，在回家后，很明显，快门装置没有正常工作。除此之外，镜头上还有一个小划痕。

I therefore returned to the shop the following day, on the 6th September, and spoke to a company representative about the issue. I left the camera with the assistant and they assured me that they would look into the problem with a view to repairing the camera and get back to me a few days later.

因此，第二天，也就是9月6日，我回到店里，和一位公司代表谈了这件事。我把相机留给了助手，他们向我保证，他们会调查这个问题，以便修复相机，几天后再联系我。

However, it has now been one week and when I contacted the shop again they said that the camera has still not been fixed and they do not know how long it will be.

但是现在已经一周了，当我再次联系店铺时，他们说相机还没有修好，不知道要多久。

As I am sure you will understand, it is not acceptable to be waiting for such a long time for it to be repaired. I would therefore like to request that I be given a full refund should I not receive the repaired camera by the end of this week.

我相信你会理解的，等这么久才修好是不能接受的。因此，如果我不能在本周末收到修理好的相机，我想要求全额退款。

I look forward to hearing from you.

Yours faithfully
Mark Roberts