2018-08-18: Task 1 (Nigeria; India)
You have had problems with a changing room in a sports center. You have made some complaints but nothing has been done about it. Write a letter to the manager stating:
The issues with the changing rooms
What has been done about it
What you want the Manager to do.
I am writing to express my dissatisfaction with the facilities provided by your sports center located at the city center. It has been two years since I and my wife joined this center. We both attend the yoga classes in the morning and do swimming in the evening.
I want to bring into your notice that the changing rooms in the pool section are not being maintained properly. Firstly, the towels are soiled and even damp sometimes. Secondly, there is a foul smell in the rooms most of the time. It seems as if the area is not cleaned thoroughly and no room freshener is used. We talked with the facilitator before writing to you but the issue was ignored rather than being resolved. Such a response has disappointed us as it is a basic hygiene issue which should have been taken care of immediately after the first complaint.
I would like you to ensure that clean towels are supplied after every swimming session and rooms are cleaned regularly. If the problem of foul smell can also be tackled by installing ventilators, we would be grateful to you.
I look forward to receiving a prompt response.