Describe an occasion when you received bad service from a shop or a restaurant
You should say:
When it happened;
What the situation was;
Who you were with;
And explain how you felt about the service.

10. 糟糕的服务体验

Actually, I’m satisfied with most shops and restaurants in terms of customer service57. But when it comes to one that left a bad taste in my mouth58, I have to talk about the time I wanted to buy something in a shop.

The thing is that last July, I had just gotten a new job and moved out from my campus dorm to a new apartment. So I thought I definitely needed a cooker to make meals. One of my friends recommended a kind of pressure cooker. She specifically told me about an exclusive shop59 selling this product in a Wanda Plaza near my home.

On her advice60, I went to the shop with my mom. Luckily, the model my friend recommended had a half-price discount61. Since my mom and I needed to run an errand62 in the shopping mall, I
asked the staff member if she could put a unit on hold63 for me. She said it was okay. But when we returned to the shop to pick up the unit I ordered, they told me it was sold out64.
I was so disappointed and asked to talk with the staff member who agreed to help me hold a unit. However, her attitude totally repelled me65. She avoided my inquiry about the situation and blamed me for not buying it earlier… It was literally my worst shopping experience ever. The service quality of the shop disgusted me66. It definitely rained on my parade67.

57 customer service:客户服务，售后服务
58 left a bad taste in my mouth：给我留下了不好的印象
59 an exclusive shop：专卖店
60 On her advice：在她的建议下
61 had a half-price discount：半价优惠
62 run an errand：有点事情去忙，办点事情
63 put a unit on hold：（帮我）预留一个
64 sold out：卖光了
65 repelled me：让人作呕
66 disgusted me：让我很反感
67 rained on my parade：让人很扫兴